Professional etiquette is not just knowing what to discuss during a business dinner or how to address colleagues; it is a way of presenting yourself in such a way that you will be taken seriously. You must be aware of how your actions, small or large, impact others’ opinions of you. Understand and practice appropriate behavior to impress others that may lead into promotions and, possibly, a job.
Whether you are a seasoned professional or just starting to develop new skills, it is always useful to enhance your work persona. This involves demonstrating that you have the self-control necessary to be good at your job, expressing a knowledge of business situations and having the ability to make other comfortable around you. Poor business etiquette can cost you the trust of your workers and your customers, and the loss of valuable business opportunities.