Oglala Lakota College

Strategic Enrollment Management Dashboard

Best Practices

Learnings

• Early alerts play an integral role in retention at OLC. This system was first piloted in 2013 as a means to increase retention and persistence of students. Since its introduction, faculty, counselors, and enrollment staff have been able to intervene sooner when a student is facing attendance and/or grade issues that could result in the student dropping out. By issuing early alerts, OLC staff are able to collaborate and connect with students in an effort to ensure that they have the resources they need to be successful and to get back on track.
• One thing we learned during implementation and continuation of this program is that more frequent training needs to be offered to current and new staff who utilize it. A “Standard of Use” needs to be developed, as staff had differing ideas and understandings of how the early alert process works. Upon hire of a new Enrollment Management Director (EMD), a “Standard of Use” process was developed, and staff have been trained. The EMD will conduct this training on a semester basis to ensure current and new staff are consistent in their use of early alerts and how to process them.

OLC also came to realize that communication is a concern as students have proven to be unresponsive when issued an early alert. This is one of the reasons we created the Virtual Student Success Sessions and included communication as a topic that students needed to understand and develop.

Data/Evidence

Learnings

• Prior to an in-house counseling service, faculty and staff have requested the mental health and wellness service for years. In its first year starting a new area of support services; the wellness services needed a framework, documentation, and policy to be established, publicized, serviced, and maintained. A wellness committee was established and documentation went through an approval process with the committee. With all the written components established with a proven need for mental health and wellness services, student individual counseling began within its first month of existence. The wellness services have continued to grow with each passing semester. The wellness services are for both students and staff members at OLC and services include individual counseling, group counseling, educational events and activities encompassing mental health information.

   

• Learnings have come from the welcoming atmosphere of the OLC community to learn more about mental health topics, which relate to the continued growth and interest. OLC staff have expressed pride and trust in the institution of OLC for providing the much needed culturally appropriate wellness services. Improvement will develop as the wellness services mature.

The COVID-19 pandemic impacted Oglala Lakota College’s SEM planning. Many of the strategies were no longer feasible. For example, it was no longer possible to host in-person orientations, to travel to the local high schools for recruitment, or to host in-person focus groups as basis for revising OLC’s SEM plan. The pandemic also influenced OLC’s student success data. Some students enrolled because OLC remained almost 100% at distance through Summer 2022. Other students did not enroll because of the lack of in-person classes. The Coronavirus Aid, Relief, and Economic Security Act (CARES) funding was a major incentive for students to enroll. In Fall 2021, funding was widely announced, leading to an increase in enrollment followed by a lower course pass rate. Associate degree programs were impacted by the pandemic more than the bachelor’s programs. This is evident in the 150% (three year) completion rate of associate degree seeking cohorts, which dropped from 19% of students from the Fall 2017 cohort (completion by Summer 2020) to 0% of the Fall 2018 and Fall 2019 cohorts. A possibility is that several of the associate programs are hands-on, such as vocational education and nursing. These programs were less suited for distance course delivery.

The pandemic impacted the project team’s ability to work on the project. The pandemic was traumatic for everyone. Many experienced loved ones suffering from COVID-19, including many deaths, or suffered from severe impacts during and after the infection themselves. As a result, employees had little time and energy to work on the SEM plan. Despite all the hardships, the pandemic also had some positive impacts. Prior to the pandemic, many staff and faculty did not use Zoom, and there was hesitation moving in that direction. As a result, it became much easier to bring people together from various sections of OLC (i.e., the Student Success Committee, consisting of multiple center directors, counselors, and department chairs). Another positive impact of the pandemic was that OLC was forced to work on processes and ensure everything was available online (e.g., add and drop cards, application forms). One process that was moved online because of COVID-19 was the purchase of textbooks. In Summer 2021, OLC moved from books being transported to each of the eleven instructional sites by only two bookstore employees (requiring students to enter their center), to an online bookstore. Students ordered their books online and decided between having them shipped to their home or their “home” college center. This change caused challenges in Fall 2021 because students registered for classes late and therefore ordered their books late. Many Fall 2021 students were without textbooks for a substantial portion of the semester. In response to this issue and other problems with late admissions and registrations prompted OLC to revise its admissions and registration process.